旅遊業英語

I found a hair in my food! This is disgusting! I want to speak to the owner!

I am extremely sorry, sir. This is absolutely unacceptable. I am the general manager, and I take full responsibility for this.

I am going to post this on social media and report you to the health department!

I understand your anger, and you have every right to be upset. Please allow me to make this right. Your entire meal is complimentary, and I would like to offer you a voucher for a free dinner for four at any time in the next year.

That does not change what happened.

You are absolutely correct. I will personally investigate how this occurred and implement new quality control measures. May I have your contact information so I can follow up with you about the actions we have taken?

Help! My wife is not feeling well. She is dizzy and having trouble breathing.

Stay calm. Let me help her sit down. Does she have any medical conditions I should know about?

She has asthma, but she forgot her inhaler at the hotel.

I understand. I am calling an ambulance right now. Meanwhile, I have a first aid kit. Try to keep her calm and breathing slowly.

Thank you. How long will the ambulance take?

About 10 minutes. I am also contacting the nearest hospital to inform them. Everything will be fine.

Good evening, Mr. Anderson. Welcome back to the Grand Hotel. We are delighted to have you with us again.

Thank you. It is good to be back.

We have upgraded you to our Presidential Suite as a token of our appreciation for your loyalty. Your personal butler will escort you to your room.

That is very generous. I appreciate it.

We have also arranged a complimentary spa treatment for tomorrow afternoon, as per your usual preference. Would 3 PM suit you?

Perfect. You always remember the details.

I have a confirmed reservation, but you are telling me there are no rooms available?

I sincerely apologize, Mr. Thompson. Due to an unexpected system error, we have an overbooking situation. This is entirely our fault.

This is unacceptable. I booked three months ago!

I completely understand your frustration. We have arranged accommodation at the Luxury Plaza Hotel, which is of equal or higher standard. We will cover all costs, provide complimentary transportation, and offer you three free nights at our hotel for your next visit.

Well, I suppose that is reasonable compensation.

Thank you for your understanding. Our manager would also like to speak with you personally to apologize.

This is ridiculous! I paid for business class, and the seat is broken!

I sincerely apologize for the inconvenience, sir. Let me see what I can do to resolve this immediately.

I want a full refund!

I understand your frustration. Unfortunately, I cannot process refunds, but I can upgrade you to first class at no additional charge. Would that be acceptable?

Well... I suppose that would work.

Excellent. I will also provide you with a complaint form and a voucher for your next flight. Please follow me to your new seat.

Good evening, Mr. Williams. Your private dining room is ready. Please follow me.

Thank you. I am expecting two more guests.

Of course. We will escort them to your room when they arrive. May I start you with some champagne while you wait?

Yes, that would be lovely.

I will send our sommelier with our finest selection. Chef has also prepared a special tasting menu for this evening. Would you like to review it now or wait for your guests?

I will wait. Thank you for the excellent service, as always.

Excuse me, I ordered the chicken, but you brought me fish.

I sincerely apologize for the mistake. Let me take this back and bring you the correct dish.

How long will it take?

About 10 minutes. To apologize, I will bring you a complimentary appetizer while you wait.

That is very kind. Thank you.

Again, I apologize for the inconvenience.

Before we start, I need to give you some safety reminders.

Sure, go ahead.

Please stay with the group at all times. If you get separated, call this number on your tour card.

What about our belongings?

Keep your valuables with you. Do not leave bags unattended on the bus.

Understood. Thank you.

Good morning, everyone! Welcome to our city tour. My name is Sarah, and I will be your guide today.

How long will the tour last?

The tour will last about four hours. We will visit five major attractions.

Will there be time for shopping?

Yes, we will have a 30-minute stop at the local market.

Perfect! Thank you.

Good afternoon. Welcome to Grand Hotel. How may I help you?

Hi, I have a reservation under the name Johnson.

Let me check... Yes, Mr. Johnson. A double room for three nights, correct?

That is right.

Perfect. May I have your passport and credit card, please?

Here you go.

Is it possible to upgrade my room?

Let me check availability. We have a deluxe room available for an additional 50 dollars per night.

What is the difference?

The deluxe room is larger and has a city view.

Sounds good. I will take it.

Excellent choice. I will process the upgrade right away.

Good morning, ladies and gentlemen. Welcome aboard flight BA123 to New York.

Excuse me, where is seat 24A?

It is in the middle section, on the left side. Let me help you with your luggage.

Thank you so much.

You are welcome. Please fasten your seatbelt. We will be taking off shortly.

Would you like chicken or fish for your meal?

I will have the chicken, please.

Certainly. And what would you like to drink?

Orange juice, please.

Here you are. Enjoy your meal.

Thank you.

Good evening. Are you ready to order?

Yes, I will have the grilled salmon, please.

Excellent choice. How would you like it cooked?

Medium, please.

And what would you like for your side dish?

The roasted vegetables, please.

Do you have any vegetarian options?

Yes, we have several vegetarian dishes. May I recommend our mushroom risotto?

That sounds good. Is it dairy-free? I am lactose intolerant.

Let me check with the chef. We can prepare it with olive oil instead of butter.

Perfect. I will have that.

Excellent. I will inform the kitchen about your dietary requirement.

Good morning, Mr. Chen.

陳先生，早安。

Good morning. Thank you.

早安。謝謝你。

We have your breakfast ready.

您的早餐已經準備好了。

Oh, great. I have a special request.

喔，太好了。我有一個特殊要求。

Certainly. How may I help you?

當然。我能如何協助您？

I need a vegetarian meal.

我需要一份素食餐點。

A vegetarian meal. Understood.

一份素食餐點。明白了。

Also, no nuts, please.

還有，請不要有堅果。

No nuts. I will inform the kitchen.

沒有堅果。我會通知廚房。

Thank you very much.

非常感謝你。

My pleasure, Mr. Chen.

我的榮幸，陳先生。

Your special meal will be ready soon.

您的特殊餐點很快就會準備好。

Good morning, Mr. Chen. Is everything okay?

早安，陳先生。一切都好嗎？

Good morning. I have a problem.

早安。我遇到一個問題。

Oh, I'm sorry to hear that. What happened?

喔，很抱歉聽到這個。發生了什麼事？

My luggage is missing. I cannot find it.

我的行李不見了。我找不到它。

Missing luggage? Please don't worry.

行李不見了？請您別擔心。

I will help you now.

我現在會幫助您。

Thank you. I need it soon.

謝謝您。我很快就需要它。

Yes, sir. I will call the airline.

是的，先生。我會打電話給航空公司。

Please wait here. Or go to your room.

請在這裡等。或者去您的房間。

I will wait in my room. Thank you.

我會在我的房間等。謝謝您。

Okay. I will call you back soon.

好的。我會很快回電給您。

Thank you for your help.

謝謝您的幫助。

Good morning, Mr. Chen. Welcome!

早安，陳先生。歡迎您！

Good morning, Lily. I am ready.

早安，莉莉。我準備好了。

Great! Our helicopter is waiting.

太好了！我們的直升機正在等候。

Okay. What about the weather?

好的。天氣怎麼樣？

The sky is clear today. Perfect for views.

今天天空晴朗。非常適合觀景。

Excellent! I want to see Yushan.

太棒了！我想看玉山。

Yes, we will fly over Yushan. It's beautiful.

是的，我們會飛越玉山。它很美。

How long is the tour?

行程多長？

It is about 60 minutes. Enjoy the ride!

大約60分鐘。請享受旅程！

Thank you, Lily. I am excited.

謝謝你，莉莉。我很興奮。

You are welcome. Let's go now.

不客氣。我們現在就走吧。

Hello, Jane. I need your help.

哈囉，珍。我需要你的幫助。

Of course, Mr. Lee. How may I assist you?

當然，李先生。我能如何協助您？

I want to buy some special tea.

我想買一些特別的茶葉。

Taiwanese tea? What kind are you looking for?

台灣茶嗎？您在找哪一種？

Yes. A limited edition oolong tea.

是的。一種限量版的烏龍茶。

I see. I know a good tea shop.

我明白了。我知道一家很棒的茶店。

Can you call them for me?

你能幫我打電話給他們嗎？

Certainly. I will check their stock.

當然。我會確認他們的庫存。

Thank you, Jane. That is very kind.

謝謝你，珍。你人真好。

My pleasure, Mr. Lee. I will update you soon.

我的榮幸，李先生。我會盡快通知您。

Good evening, Mr. Johnson. Welcome to our hotel.

晚安，約翰遜先生。歡迎來到我們飯店。

Thank you, Lily. It's nice to be here.

謝謝妳，莉莉。很高興來到這裡。

Your suite is ready. We have a special welcome tea.

您的套房已準備好。我們準備了特別的迎賓茶。

Oh, that's lovely. I heard about your tea ceremony.

喔，那太好了。我聽說過你們的茶道。

Yes. Would you like to book a private tea class?

是的。您想預訂私人茶道課程嗎？

That sounds great! How about tomorrow morning?

聽起來很棒！明天早上怎麼樣？

Perfect. I will arrange it for 10 AM.

完美。我會安排在早上十點。

Also, I need a car to the Taipei 101 tomorrow night.

另外，我明天晚上需要一輛車去台北101。

Certainly. Our VIP car service is available.

當然。我們的貴賓專車服務隨時待命。

Excellent. Please arrange it for 7 PM.

太好了。請安排在晚上七點。

Noted. Is there anything else I can help with?

已記下。還有什麼我可以幫忙的嗎？

No, thank you. You've been very helpful.

沒有了，謝謝妳。妳幫了很大的忙。

Good morning, Mr. Chen. How may I help you?

早安，陳先生。有什麼能為您服務的嗎？

Good morning, Emily. I want a private tour.

早安，Emily。我想要一個私人行程。

Certainly. What kind of tour do you like?

當然。您喜歡哪種行程呢？

I like tea. I want to visit tea farms in Taiwan.

我喜歡茶。我想參觀台灣的茶園。

Excellent choice! Do you prefer high mountain tea?

很棒的選擇！您偏好高山茶嗎？

Yes, high mountain tea is my favorite.

是的，高山茶是我的最愛。

Okay. How many days will you travel?

好的。您會旅行幾天呢？

About three or four days. Not too long.

大約三或四天。不要太久。

Understood. I will plan a special tea journey.

了解。我會規劃一個特別的茶之旅。

Can I also try tea making?

我也可以嘗試製茶嗎？

Yes, we can arrange a tea making class.

是的，我們可以安排製茶課程。

That sounds perfect! Thank you, Emily.

聽起來很完美！謝謝妳，Emily。

My pleasure, Mr. Chen. I will send details soon.

我的榮幸，陳先生。我會盡快發送詳細資訊。

Good morning, Mr. Chen. How may I help you?

早安，陳先生。有什麼可以為您服務的嗎？

Good morning, Lily. I want to book a SPA.

早安，Lily。我想預約SPA。

Certainly, Mr. Chen. When would you like it?

好的，陳先生。您希望什麼時候預約呢？

Today, at 2 PM. Is it possible?

今天下午兩點。有可能嗎？

Let me check for you. Just a moment, please.

我為您查詢一下。請稍等。

Mr. Chen, 2 PM is fully booked. How about 3 PM?

陳先生，下午兩點已經滿了。下午三點可以嗎？

Hmm, 3 PM is fine. I need a deep tissue massage.

嗯，三點可以。我需要深層組織按摩。

Understood. Any other requests, Mr. Chen?

了解。陳先生，還有其他要求嗎？

Yes, I prefer a female therapist. And a quiet room.

是的，我偏好女按摩師。還有一個安靜的房間。

No problem. I will arrange it for you.

沒問題。我會為您安排好的。

Your SPA is booked for 3 PM today. Room 5, with Ms. Lin.

您的SPA已預訂今天下午三點。五號房，由林小姐服務。

Excellent! Thank you, Lily. You are very helpful.

太好了！謝謝你，Lily。你幫了大忙。

My pleasure, Mr. Chen. Enjoy your SPA!

我的榮幸，陳先生。祝您SPA愉快！

Good morning, Mr. Chen. How can I help you?

陳先生早安。我能為您做些什麼？

Good morning, Leo. I have a toothache.

早安，Leo。我牙齒痛。

Oh, I'm sorry to hear that. Is it serious?

喔，很抱歉聽到這個。嚴重嗎？

Yes, it hurts a lot. I need a dentist.

是的，很痛。我需要看牙醫。

Okay, Mr. Chen. I will find a good clinic.

好的，陳先生。我會找一間好的診所。

Do you prefer a specific time today?

您今天有偏好的時間嗎？

As soon as possible, please. My flight is tomorrow.

請盡快。我明天要搭飛機。

Understood. I will call a few places now.

了解。我現在就打幾通電話。

I found a clinic. They can see you at 2 PM.

我找到一間診所。他們下午兩點可以看您。

That's perfect, thank you, Leo.

太好了，謝謝你，Leo。

My pleasure. A car will take you there.

不客氣。會有一輛車載您過去。

You are very helpful. Thank you again.

您很有幫助。再次感謝您。

Good morning, Mr. Tanaka.

早安，田中先生。

Good morning, Emily-san.

早安，Emily小姐。

Welcome to our hotel.

歡迎來到我們的飯店。

Thank you very much.

非常感謝您。

My name is Emily. I am your host.

我的名字是Emily。我是您的接待員。

Nice to meet you, Emily-san.

很高興認識您，Emily小姐。

Please follow me. Your room is ready.

請跟我來。您的房間已經準備好了。

Thank you for your kindness.

謝謝您的好意。

It's my pleasure, sir.

這是我的榮幸，先生。

I appreciate your help.

我很感謝您的幫助。

Good morning, Emily. Let's talk about service standards.

早安，Emily。我們來談談服務標準。

Good morning, Manager Lee. What specifically?

早安，李經理。具體來說是什麼？

We need clear English standards for the front desk.

我們需要為接待櫃檯制定清晰的英文標準。

That's a good idea. Many guests speak English.

這是個好主意。很多客人都說英文。

Yes. First, greeting. Always say 'Welcome'.

是的。首先，問候。總是說「歡迎」。

Okay, 'Welcome to our hotel'. Simple and clear.

好的，「歡迎來到我們飯店」。簡單又清楚。

Exactly. And for check-in, ask for their passport.

正是。辦理入住時，請他們出示護照。

So, 'May I have your passport, please?'

所以，是「請問我可以看一下您的護照嗎？」

Perfect. We will write these down for everyone.

完美。我們會把這些寫下來給每個人。

It will help new staff a lot.

這會對新員工很有幫助。

Yes. And improve our service quality.

是的。並且提升我們的服務品質。

I agree. Let's start drafting them.

我同意。我們開始草擬吧。

Welcome to our hotel, Mr. Sharma.

Sharma先生，歡迎光臨我們的飯店。

Thank you. I have a reservation.

謝謝。我有預訂。

Yes, I see it. Room 305.

是的，我看到了。305號房。

May I confirm your breakfast preference?

我可以確認您的早餐偏好嗎？

Oh, yes. It's important.

喔，是的。這很重要。

I am a vegetarian. No meat.

我是素食者。不吃肉。

Understood. Vegetarian. No meat.

了解了。素食。不吃肉。

Also, no beef at all, please.

還有，請完全不要有牛肉。

No beef. I will note that.

沒有牛肉。我會記下來。

Our chef will prepare special dishes.

我們的廚師會準備特別的菜餚。

That sounds wonderful. Thank you.

那聽起來太好了。謝謝您。

You are welcome. Enjoy your stay.

不客氣。祝您住宿愉快。

Welcome to our hotel, Mr. Hadi.

哈迪先生，歡迎光臨我們的飯店。

Thank you, Lily. We are happy to be here.

謝謝妳，莉莉。我們很高興來到這裡。

Here are your two room keys.

這是您的兩張房間鑰匙。

Oh, only two? We are a family of five.

喔，只有兩張？我們有五個人。

Yes, one key for each room.

是的，每個房間一張鑰匙。

In Indonesia, we often get five keys.

在印尼，我們通常會拿到五張鑰匙。

I see. Here, one key is enough.

我明白了。在這裡，一張鑰匙就夠了。

Okay. Can we have extra towels?

好的。我們可以多要一些毛巾嗎？

Certainly! I will send them up.

當然！我會請人送上去。

Thank you for your help.

謝謝妳的幫忙。

My pleasure. Enjoy your stay!

不客氣。祝您住宿愉快！

Good morning, everyone.

大家早安。

Good morning, Manager.

經理早安。

Today, we have new tasks.

今天，我們有新任務。

What are the new tasks?

新任務是什麼？

Please check the guest list.

請檢查賓客名單。

Okay, check guest list.

好的，檢查賓客名單。

Also, prepare welcome kits.

還有，準備迎賓禮包。

Welcome kits. Got it.

迎賓禮包。明白了。

Any questions?

有任何問題嗎？

When do we finish?

我們何時完成？

Please finish by noon.

請在中午前完成。

By noon. No problem.

中午前。沒問題。

Great. Thank you all.

很好。謝謝大家。

You're welcome, Manager.

不客氣，經理。

Good morning, team. Let's talk about our breakfast service.

大家早安，團隊。我們來談談早餐服務吧。

Some guests are not happy. We need to improve quality.

有些客人不滿意。我們需要改善品質。

I see. What are the main problems?

我明白了。主要問題是什麼？

Guests say food is cold. Also, staff are slow.

客人說食物是冷的。還有，員工動作很慢。

Food temperature is important. We can use warmer plates.

食物溫度很重要。我們可以用保溫盤。

Yes, and maybe more staff during busy hours.

是的，也許在尖峰時段增加更多員工。

Good ideas. We also need better training for new staff.

好主意。我們也需要為新員工提供更好的培訓。

I can train them on food presentation.

我可以訓練他們食物擺盤。

And I can show them how to serve faster.

我可以教他們如何更快地服務。

Excellent. Let's try these changes next week.

太棒了。我們下週試試這些改變。

We will check guest feedback again soon.

我們很快會再次檢查客人的回饋。

Understood. We will work hard.

明白了。我們會努力工作。

Good morning! Welcome to our hotel.

早安！歡迎光臨我們的飯店。

Good morning. Thank you.

早安。謝謝您。

Are you ready for breakfast?

您準備好用早餐了嗎？

Yes, I am. Thank you.

是的，我準備好了。謝謝您。

Do you have any special dietary needs?

您有任何特殊的飲食需求嗎？

Yes, I am Muslim. I eat Halal food.

是的，我是穆斯林。我吃清真食物。

I understand. No pork, right?

我明白了。不吃豬肉，對嗎？

That's right. And no alcohol.

沒錯。也不飲酒。

Okay. We have Halal options.

好的。我們有清真餐點選項。

That is great. Thank you so much.

那太棒了。非常感謝您。

My pleasure. Enjoy your meal.

不客氣。請享用您的餐點。

I will. Thank you.

我會的。謝謝您。

Leo, can you check this new review?

Leo，你可以看看這則新評價嗎？

Yes, Manager Lin. Let me open it now.

好的，林經理。我現在就打開它。

It says the room was not clean. This is serious.

它說房間不乾淨。這很嚴重。

Oh, I see. The guest mentioned dust on the table.

喔，我看到了。客人提到桌子上有灰塵。

We need to respond quickly and politely.

我們需要快速且禮貌地回應。

Should I apologize for the issue?

我應該為這個問題道歉嗎？

Yes, always apologize first. Show we care.

是的，永遠先道歉。表現出我們很重視。

Then, what else should I write?

然後，我還應該寫些什麼呢？

Say we will check with the housekeeping team.

說我們會與房務團隊確認。

Okay, so apologize and mention internal check.

好的，所以道歉並提及內部檢查。

Also, invite them to stay again. Offer a better experience.

還有，邀請他們再次入住。提供更好的體驗。

Got it. Thank you, Manager Lin. I will draft it now.

明白了。謝謝您，林經理。我現在就起草。

Hello everyone. Welcome to Taipei!

大家好。歡迎來到台北！

Tonight, we will visit Shilin Night Market.

今晚，我們將參觀士林夜市。

Oh, great! What can we eat there?

喔，太棒了！我們在那裡可以吃什麼？

You can try fried chicken steak and bubble tea.

你們可以嘗試炸雞排和珍珠奶茶。

They are very famous.

它們非常有名。

Sounds delicious! Is there anything else?

聽起來很美味！還有其他東西嗎？

Yes, you can also play some games.

是的，你們也可以玩一些遊戲。

It's a lot of fun.

那會很有趣。

What time do we leave the hotel?

我們什麼時候離開飯店？

We will leave at 7 PM. Please be ready.

我們將在晚上七點離開。請準備好。

Okay, 7 PM. Thank you, Kevin.

好的，晚上七點。謝謝你，小林。

You're welcome. See you all soon!

不客氣。很快見到大家！

Good morning, Mr. Peter. Ready for our trip?

彼得先生，早安。準備好出發了嗎？

Good morning, Lin. Yes, I am. The bus leaves at 8:00 AM, right?

早安，小林。是的，我準備好了。巴士是八點出發，對嗎？

Yes, around 8:00 AM. We will leave soon.

是的，大約八點。我們很快就出發。

Around? In Germany, 8:00 AM means 8:00 AM sharp.

大約？在德國，八點就是八點整。

I understand. Here, 'around' means a few minutes past 8:00.

我明白。在這裡，「大約」是指八點過後幾分鐘。

Ah, so it's not strictly on time. This is new for me.

啊，所以不是嚴格準時。這對我來說很新鮮。

Yes, we are a bit more flexible with time. No worries.

是的，我們對時間比較彈性。別擔心。

Okay. I will try to get used to it. Thank you, Lin.

好的。我會試著習慣。謝謝你，小林。

Welcome to Longshan Temple. It's very old.

歡迎來到龍山寺。它非常古老。

Wow, it's beautiful! What are these lions?

哇，它好美！這些獅子是什麼？

These are stone lions. They guard the temple.

這些是石獅。牠們守護著寺廟。

They look strong. Are they very old too?

牠們看起來很強壯。牠們也很老嗎？

Yes, over 200 years old. See this one?

是的，超過200年了。看到這隻嗎？

Yes, it has a ball under its paw.

是的，牠爪子下有一個球。

That's a male lion. The ball means power.

那是公獅。球代表權力。

And the other one? It has a small lion.

那另一隻呢？牠有一隻小獅子。

That's a female lion. It means prosperity.

那是母獅。牠代表繁榮。

That's an interesting story. Thank you!

這是一個有趣的故事。謝謝你！

You're welcome. Let's go inside now.

不客氣。我們現在進去吧。

Good morning. Welcome to Grand Hotel. How may I help you?

早安。歡迎來到格蘭飯店。我能為您服務嗎？

Good morning. I need to book a meeting room.

早安。我需要預訂一間會議室。

Certainly. For what date and time?

當然。請問是哪個日期和時間？

Next Tuesday, October 24th. From 9 AM to 12 PM.

下週二，10月24日。從早上9點到中午12點。

Okay. For how many people?

好的。請問有多少人？

About eight people. We need a projector, too.

大約八個人。我們也需要一台投影機。

We have a small room available. It has a projector.

我們有一間小型會議室。它有投影機。

Great! How much is it for three hours?

太好了！三小時多少錢？

It's 3,000 NTD. Does that work for you?

是新台幣3,000元。這樣可以嗎？

Yes, that's fine. Please book it for me.

是的，可以。請幫我預訂。

May I have your name, please?

請問您的姓名？

It's Chen. C-H-E-N.

我姓陳。C-H-E-N。

Thank you, Ms. Chen. Your booking is confirmed.

謝謝您，陳小姐。您的預訂已確認。

Thank you very much!

非常感謝您！

Welcome to Taiwan, Mr. Ahmed.

Ahmed 先生，歡迎來到台灣。

Thank you, Ms. Lin. It's a pleasure.

謝謝您，林小姐。很高興見到您。

Please, have a seat. Would you like some tea?

請坐。您想喝點茶嗎？

Yes, thank you. Black tea, please.

好的，謝謝。請給我紅茶。

Of course. Here is your tea. Please enjoy.

好的。這是您的茶。請慢用。

Thank you. This is very kind.

謝謝您。這很貼心。

We are happy to host you. Our meeting starts soon.

我們很高興能接待您。我們的會議很快開始。

Yes, I am ready. I look forward to it.

是的，我準備好了。我很期待。

Great. Let's begin our discussion.

太好了。我們開始討論吧。

Good morning, Ms. Chen. Thank you for your time.

早安，陳總監。謝謝您撥冗受訪。

Good morning, Reporter Lin. My pleasure.

早安，林記者。這是我的榮幸。

Your company launched a new tour. Can you tell us about it?

貴公司推出了一個新行程。您能跟我們介紹一下嗎？

Yes. It's an Indigenous culture tour in Taiwan.

是的。這是一個台灣原住民文化之旅。

That sounds interesting. What makes it special?

聽起來很有趣。它有什麼特別之處？

We visit real tribes. Guests learn their traditions.

我們參觀真實的部落。客人學習他們的傳統。

So, it's not just sightseeing?

所以，不只是觀光嗎？

Exactly. Guests can try weaving, cooking, and dancing.

沒錯。客人可以嘗試編織、烹飪和跳舞。

How do you ensure local benefits?

你們如何確保當地獲益？

We work directly with tribes. They are our partners.

我們直接與部落合作。他們是我們的夥伴。

That's great for sustainable tourism. Any future plans?

這對永續旅遊很棒。有任何未來計畫嗎？

We hope to add more tribes and unique experiences.

我們希望增加更多部落和獨特體驗。

Thank you for sharing, Ms. Chen.

謝謝您的分享，陳總監。

You are welcome. Please help us spread the word.

不客氣。請幫我們宣傳。

Hi Mark, let's plan our next post.

嗨馬克，我們來規劃下一篇貼文吧。

Good idea, Lily. What's the topic?

好主意，莉莉。主題是什麼？

Taiwan night market food! It's very popular.

台灣夜市美食！它非常受歡迎。

Yes! We need a catchy headline.

對！我們需要一個吸引人的標題。

How about 'Taste of Taiwan: Night Market Delights'?

「台灣滋味：夜市美食」怎麼樣？

Perfect! And a nice photo, of course.

完美！當然還要一張漂亮的照片。

Yes, a photo of stinky tofu and bubble tea.

是的，臭豆腐和珍珠奶茶的照片。

Great. Let's add a question for engagement.

很好。我們加一個問題來增加互動吧。

Like 'What's your favorite night market snack?'

像是「你最喜歡的夜市小吃是什麼？」

Exactly! And a hashtag. #TaiwanFood.

沒錯！還有一個主題標籤。#台灣美食。

Good. This post will get many likes.

很好。這篇貼文會得到很多讚。

I think so too. Let's draft it now.

我也這麼認為。我們現在就起草吧。

Hi David, let's write our spring newsletter.

嗨 David，我們來寫春季電子報吧。

Okay, Emily. What should be the main topic?

好的，Emily。主要主題是什麼？

Spring tours! We need a catchy title.

春季旅遊！我們需要一個吸引人的標題。

How about 'Explore Spring Wonders with Us'?

「與我們一同探索春日奇蹟」如何？

That's good. Or 'Your Perfect Spring Getaway'.

這個不錯。或者「你的完美春季假期」。

I like 'Perfect Spring Getaway'. It sounds inviting.

我喜歡「完美春季假期」。聽起來很吸引人。

Great. Now, what special offer can we include?

太好了。現在，我們可以包含什麼特別優惠？

Maybe 'Book Early, Save 10%'?

或許「提早預訂，省下10%」？

Yes, 'Early Bird Discount' is good. Add a link.

是的，「早鳥優惠」很好。加上連結。

Got it. I will draft the email body now.

知道了。我現在就來草擬郵件內容。

Remember to highlight our new destinations.

記得要強調我們的新目的地。

Of course. I will send it for your review.

當然。我會發給你審閱。

Thanks, David. Let's make it shine!

謝謝你，David。讓我們讓它發光發熱吧！

Will do, Emily!

我會的，Emily！

Welcome to Taiwan! Are you ready for the tour?

歡迎來到台灣！你們準備好參加行程了嗎？

Yes, thank you. (Nods head slightly)

是的，謝謝您。(輕輕點頭)

Great! So, we will visit Taipei 101 first. Is that okay?

太好了！那麼，我們將先參觀台北101。這樣可以嗎？

Ah, yes. (Nods head again, looking thoughtful)

啊，是的。(再次點頭，看起來若有所思)

You look unsure. Do you want to go somewhere else?

您看起來不太確定。您想去別的地方嗎？

No, no. Taipei 101 is fine. (Smiles, nods more clearly)

不，不。台北101很好。(微笑，更清楚地頷首)

Oh, I see! In Taiwan, a nod means 'yes'.

喔，我懂了！在台灣，點頭是表示『是』。

For us, a nod can mean 'I am listening'.

對我們來說，點頭可以表示『我正在聆聽』。

Ah, that is interesting! Thank you for telling me.

啊，這真有趣！謝謝您告訴我。

No problem. Let's go to Taipei 101!

沒問題。我們去台北101吧！

Good morning! What is this food?

早安！這是什麼食物？

Good morning! This is 'youtiao'.

早安！這是油條。

Youtiao? How do I eat it?

油條？我該怎麼吃？

You can dip it in soy milk. It's very good.

你可以沾豆漿吃。非常好吃。

Soy milk? Is it sweet?

豆漿？是甜的嗎？

Yes, we have sweet soy milk. Or unsweetened.

是的，我們有甜豆漿。或無糖的。

Okay, I will try sweet soy milk. And one youtiao.

好的，我會試試甜豆漿。還有一個油條。

Great choice! Enjoy your breakfast.

很棒的選擇！請享用您的早餐。

Thank you! This is new for me.

謝謝！這對我來說很新奇。

You are welcome. Many tourists like it.

不客氣。很多遊客都喜歡。

It smells good. I'm excited.

聞起來很香。我很期待。

Hope you like Taiwanese breakfast!

希望您喜歡台灣早餐！

Good morning, Tom. Welcome to our team.

早安，湯姆。歡迎加入我們的團隊。

Good morning, Ms. Lin. Thank you.

早安，林經理。謝謝您。

Today, we will practice simple English greetings.

今天，我們將練習簡單的英文問候語。

Okay. I am ready to learn.

好的。我準備好學習了。

First, say 'Hello, my name is Tom.'

首先，說「哈囉，我叫湯姆」。

Hello, my name is Tom. Nice to meet you.

哈囉，我叫湯姆。很高興認識你。

Very good! Now, add 'I am your tour guide.'

非常好！現在，加上「我是您的導遊」。

Hello, I am Tom. I am your tour guide.

哈囉，我叫湯姆。我是您的導遊。

Excellent! Remember to smile when you speak.

太棒了！記得說話時要微笑。

Yes, I will. Thank you for your help.

是的，我會的。謝謝您的幫助。

You are welcome. Let's practice more tomorrow.

不客氣。我們明天再多練習。

Sounds good. See you tomorrow.

聽起來不錯。明天見。

Hello! Welcome to our travel agency.

您好！歡迎來到我們的旅行社。

Hi, Lily. We want a family trip.

嗨，莉莉。我們想規劃一個家庭旅行。

Yes, for our first time with a baby.

是的，這是我們第一次帶寶寶旅行。

Great! How many days do you prefer?

太棒了！你們想去幾天呢？

Maybe three days, two nights. Not too long.

或許三天兩夜。不要太長。

We like nature. And easy activities.

我們喜歡大自然。還有輕鬆的活動。

I see. How about Taiwan's East Coast?

我明白了。台灣東海岸怎麼樣？

Oh, that sounds lovely! With nice beaches?

喔，聽起來很棒！有漂亮的沙灘嗎？

Yes, and a farm stay. Very baby-friendly.

是的，還有農場住宿。對寶寶很友善。

A farm stay? That's perfect for our little one.

農場住宿？那對我們的小寶貝來說太完美了。

Does it include transportation and meals?

有包含交通和餐點嗎？

Yes, all included. And a car seat.

是的，全部包含。還有兒童汽車座椅。

Wonderful! Can we see the details now?

太好了！我們現在可以看詳細資料嗎？

Of course. Here is our best family package.

當然。這是我們最棒的家庭套裝行程。

Hello, I need help with hotels.

您好，我需要飯店方面的協助。

Sure, Sarah. What can I help you with?

好的，莎拉。我能為您做些什麼？

What does '3-star hotel' mean?

「三星級飯店」是什麼意思？

A 3-star hotel is good. It has basic services.

三星級飯店不錯。它有基本服務。

Like what services?

像是什麼服務？

Usually a restaurant, Wi-Fi, and clean rooms.

通常有餐廳、Wi-Fi和乾淨的房間。

And a 4-star hotel?

那四星級飯店呢？

4-star hotels offer more. Maybe a gym or pool.

四星級飯店提供更多。可能有健身房或游泳池。

I see. Is breakfast included?

我明白了。有包含早餐嗎？

Not always. We need to check each hotel.

不一定。我們需要確認每間飯店。

Okay. I want a 3-star hotel with breakfast.

好的。我想要一間含早餐的三星級飯店。

No problem. I will find some options for you.

沒問題。我會為您找些選擇。

Good morning! How can I help you today?

早安！今天有什麼能為您服務的嗎？

Hello, I need travel insurance for Japan.

您好，我需要去日本的旅遊保險。

Okay. For how many days will you travel?

好的。您會旅行多少天呢？

Seven days. From July 1st to July 7th.

七天。從七月一日到七月七日。

We have two plans: Basic and Premium.

我們有兩種方案：基本型和進階型。

What is the difference? Price and coverage?

有什麼不同？價格和保障內容？

Basic covers medical and baggage loss. Premium adds flight delay.

基本型涵蓋醫療和行李遺失。進階型則增加班機延誤。

How much is the Basic plan?

基本型方案多少錢？

The Basic plan is 500 NT dollars.

基本型方案是新台幣500元。

And the Premium plan?

那進階型方案呢？

Premium is 800 NT dollars. It's a good choice.

進階型是新台幣800元。這是個不錯的選擇。

I think I will take the Basic plan. Thank you!

我想我會選擇基本型方案。謝謝您！

You're welcome. Please fill out this form.

不客氣。請填寫這份表格。

Good morning, team. Let's check recent feedback.

大家早安，我們來看看最近的客戶回饋。

We have new survey results from the Taipei tour.

我們有台北團的最新問卷結果。

Okay, Manager Lin. I will check them now.

好的，林經理。我現在就查看。

Most guests liked the tour. That's good.

大部分客人都喜歡這次旅行。這很好。

Any specific comments about the tour guide?

有關於導遊的具體評論嗎？

Yes, Kevin. Some guests said the guide spoke too fast.

有的，Kevin。有些客人說導遊講話太快了。

Too fast? That needs improvement.

太快了？這需要改進。

I can talk to Guide Chen about this.

我可以和陳導遊談談這件事。

Also, one guest wished for more history details.

還有，一位客人希望有更多歷史細節。

Good point. We can update our guide training.

好建議。我們可以更新導遊培訓內容。

I will share these points with all guides.

我會把這些重點告訴所有導遊。

Thank you, team. Let's make our tours better.

謝謝大家。讓我們把旅行團做得更好。

Good morning, Chen and Mary.

早安，小陳和瑪麗。

Good morning, Manager Wang.

王經理早安。

Morning, sir.

經理早。

We need to talk about the next tour schedule.

我們需要談談下一個旅行團的排班。

I thought I would lead the Taipei tour.

我以為我會帶台北團。

No, I was told it's my turn.

不，我被告知是我的輪次。

There was a mix-up. I am sorry.

這裡有個誤會。我很抱歉。

Mary, you can lead the Kenting tour next week.

瑪麗，你下週可以帶墾丁團。

Kenting is fine for me. Thank you.

墾丁對我來說可以。謝謝您。

So, I get the Taipei tour?

所以，我帶台北團？

Yes, Chen. You will lead the Taipei tour.

是的，小陳。你會帶台北團。

Okay. Thank you, Manager Wang.

好的。謝謝您，王經理。

Great. Let's work together well.

很好。讓我們好好合作。

We will.

我們會的。

Good morning, Tom. Let's talk about our survey results.

早安，Tom。我們來談談問卷結果。

Good morning, Emily. I have the report here.

早安，Emily。報告在這裡。

Many guests said the bus was often late.

許多客人說巴士經常遲到。

Yes, punctuality is a key issue.

是的，準時性是一個關鍵問題。

We need to improve this. What is your idea?

我們需要改善這點。你有什麼想法？

Maybe we can check traffic before trips.

或許我們可以在出發前檢查交通狀況。

That's a good first step. And the tour guides?

這是個很好的第一步。那導遊呢？

Some guests wanted more local stories.

有些客人想要更多當地故事。

Okay. We can offer more training for guides.

好的。我們可以為導遊提供更多培訓。

Yes, that will help improve quality.

是的，那將有助於提升品質。

Let's make a plan for these changes.

我們為這些改變制定一個計畫吧。

I will prepare it by tomorrow.

我會在明天前準備好。

Hello, Mr. Chang? This is Amy from Travel Fun.

您好，張先生嗎？我是樂遊旅行社的 Amy。

Yes, Amy. How can I help you?

是的，Amy。有什麼事嗎？

We want to check your Sun Moon Lake trip.

我們想追蹤您的日月潭之旅。

Oh, the trip was great! Thank you.

喔，旅程很棒！謝謝你們。

That's wonderful to hear! Did you enjoy the hotel?

聽到您這麼說太好了！您喜歡那間飯店嗎？

The hotel was clean and comfortable.

飯店很乾淨也很舒適。

Excellent! How about the tour guide?

太好了！那導遊呢？

The guide was very helpful and kind.

導遊非常樂於助人且友善。

We are happy you had a good time.

我們很高興您玩得愉快。

Yes, I will tell my friends about it.

是的，我會告訴我的朋友們。

Thank you for your feedback, Mr. Chang.

謝謝您的回饋，張先生。

You're welcome. Goodbye.

不客氣。再見。

Good morning, everyone. Let's start our meeting.

大家早安。我們開始會議吧。

Today, we will talk about client feedback.

今天，我們要討論客戶回饋。

I have the feedback report here. Most clients liked the food.

我有回饋報告。大多數客戶喜歡食物。

That's good news. What about the tours?

這是好消息。那行程呢？

Some clients said the city tour was too short.

有些客戶說城市觀光太短了。

Okay. We need to improve that. Any ideas?

好的。我們需要改進。有什麼想法嗎？

Maybe we can add one more famous temple.

也許我們可以多加一個著名寺廟。

Or a local market visit. It's very popular.

或者參觀當地市場。它很受歡迎。

Good suggestions. Let's check the schedule.

好建議。我們來確認一下行程表。

We will discuss this again next week.

我們下週會再討論這個。

Sounds good. Thank you, Lily.

聽起來不錯。謝謝妳，Lily。

You're welcome. Meeting adjourned.

不客氣。會議結束。

Welcome! What can I get for you?

歡迎光臨！請問您要點什麼？

Hello. I want the Beef Noodle Soup.

您好。我想要牛肉麵。

Okay. Our soup is a bit spicy.

好的。我們的湯有點辣喔。

Oh, really? I don't eat spicy food.

喔，真的嗎？我不吃辣的食物。

No problem! We can make it mild for you.

沒問題！我們可以幫您做成微辣的。